HUMI Networks Business portal

Humi Support

How can we help?

Use the reference-numbered form below for Humi App or business support, privacy requests, account deletion or complaints. Do not send passwords, one-time codes, your transaction PIN, full bank-account details or identity-document images.

Support information last updated: 21 July 2026

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Contact Humi

App, business and technical support
support@humi.au

Privacy and complaints
compliance@humi.au

Account and deletion requests
account@humi.au

Online requests can be submitted at any time. Human review is handled during Sydney business days. Urgent payment or security reports are prioritised.

Urgent security help

If you think your Humi account or email has been compromised, stop sending money, change your password from a trusted device and submit a Suspected scam or unauthorised activity ticket immediately.

Humi will never ask for your password, one-time code or transaction PIN by email or support form.

View security and scam steps

Submit a support request
Required for account and deletion requests; otherwise leave blank if you do not have an account.
Do not enter a full bank-account number.
Do not include passwords, verification codes, transaction PINs, full bank details or identity-document numbers/images. Humi will request sensitive evidence through an approved channel if needed.

Humi will use the submitted information to create, route, investigate and respond to this request as described in the Privacy Policy. This notice is not consent to unrelated use. Submitting creates a reference immediately. For a formal complaint, choose “Formal complaint or dispute”; the service is free.

Common questions

Humi App FAQ

Where can a business customer get help?

Choose “Business portal, payment or Spot FX support” in the form and include the organisation name and a non-sensitive payment or transaction reference where relevant. Do not include credentials, complete bank details or identity documents. Existing business agreements and product terms continue to apply.

Who can use the Humi App?

The first release is intended for eligible individuals aged 18 or older who Humi can lawfully serve. Availability, identity checks and transaction access are not guaranteed by downloading the App.

Why do I need identity verification?

Humi verifies identity and may ask about a transfer or source of funds to meet legal, partner, fraud-prevention and financial-crime controls. The current App uses document information and Humi human review. It does not use a third-party face-recognition SDK.

How are fees and exchange rates shown?

Before confirmation, the App shows the AUD amount, Humi service fee, exchange rate and expected CNY amount. A quote expires after the time shown. See Fees, Rates and Transfer Information.

When will a transfer arrive?

Status and any estimate appear in the App. Timing can change because of funding, compliance review, recipient details, banks, payout partners, cut-off times and public holidays. An estimate is not a guarantee.

Can I cancel or recover a transfer?

Contact Humi immediately. We will try to stop or recover a transfer when operationally possible, but cannot guarantee recovery after funds have been paid or irrevocably sent to a bank or payout partner.

How do I delete my account?

You can start deletion from the Humi App settings or use the public Account Deletion page without reinstalling the App. Identity verification may be required, and legally required KYC and transaction records may be retained.

How do I make a complaint?

Select “Formal complaint or dispute” above, email compliance@humi.au, or follow the Complaints and Disputes process. Complaining is free and does not affect your right to request support.