Complaints Handling Procedure
Hummingbird Intercoms Pty Ltd (trading as Humi Networks) is dedicated to maintaining and enhancing our reputation for delivering high-quality products and services. We are committed to being responsive to customer concerns and resolving complaints promptly and fairly through our internal Complaints Handling Procedure. Complaints can be submitted verbally or in writing.
We aim to resolve all complaints within 45 days. Some complaints may be resolved faster, depending on their nature and complexity. If resolution takes longer than 45 days, we will inform you of the reasons for the delay and provide an estimated resolution date.
You can contact us through the details below:
Contact Details:
- Address: 25 Lime Street, Sydney NSW 2000, Australia
- Email: info@humi.com.au
- Phone: +61 2 8005 1128
Complaints Handling Process
- Acknowledgment and Initial Review
Upon receiving your written complaint, a member of our team or an appointed manager will contact you to discuss and investigate the key issues. - Information Gathering
We may request specific clarifications or additional documents to assist in resolving your complaint. You can provide relevant details verbally or in writing, and we will confirm the information with you. - Investigation
- An internal investigation will be conducted based on the information provided.
- We will keep you updated on the investigation status and may reach out for further details if required.
- Resolution
After reviewing all the facts, we will provide a resolution. This may include:- Accepting the complaint and offering a remedy.
- Offering a remedy without accepting the complaint.
- Rejecting the complaint and providing reasons for the rejection.
- Remedies
If the investigation determines that Hummingbird Intercoms Pty Ltd was at fault, we may provide financial compensation (depending on the case details) in addition to a formal apology.